Privacy Policy

Last updated: January 2025

1. Introduction

FamilyPilot ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Please read this Privacy Policy carefully. By using FamilyPilot, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you register for FamilyPilot, we collect:

  • Name and email address
  • Profile photo (optional)
  • Information about your children that you choose to add

Usage Information

We automatically collect certain information when you use the app:

  • Device information (type, operating system)
  • Log data (access times, features used)
  • App performance data

Content You Create

This includes:

  • Messages sent through the app
  • Calendar events and schedules
  • Photos and documents you upload
  • Child profile information

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the FamilyPilot service
  • Enable communication between co-parents
  • Send notifications about calendar events and messages
  • Improve and personalize your experience
  • Respond to your enquiries and support requests
  • Send administrative information and updates
  • Detect and prevent fraud or abuse

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • With your co-parent: Messages, calendar events, and child information are shared with members of your family circle
  • Service providers: We work with third-party services (hosting, analytics) that help us operate the app. These providers are bound by confidentiality agreements
  • Legal requirements: We may disclose information if required by law or to protect our rights and safety

5. Data Security

We implement robust security measures to protect your information:

  • 256-bit AES encryption for data in transit and at rest
  • Secure authentication systems
  • Regular security audits and updates
  • Access controls and monitoring

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you delete your account:

  • Your personal data is deleted within 30 days
  • Shared content (messages, events) remains accessible to other family circle members
  • Backup copies may be retained for up to 90 days

7. Your Rights

Under applicable data protection laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to processing of your information
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, please contact us through our website at https://familypilot.co.uk/contact.

8. Children's Privacy

FamilyPilot is designed for use by adults (parents and guardians). We do not knowingly collect information from children under 13. The child profile feature is intended for parents to store information about their children—children do not have accounts or direct access to the app.

9. Third-Party Services

FamilyPilot uses trusted third-party services for authentication, data storage, app distribution, payment processing, and subscription management. These services are carefully selected to ensure the security and reliability of our platform.

These service providers have their own privacy policies governing the use of your information, and we only share data necessary for the operation of our services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of FamilyPilot after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our website:

  • Website: https://familypilot.co.uk/contact